Reference

Legal Ground Rules for Your 999taka Account

One page holds the rules that govern your account: what you agree to when you join, how your details are stored, and where to write when something looks wrong.

Account terms in plain EnglishPrivacy and data handlingWallet rules for bKash, Nagad, RocketWritten requests by email
999taka Legal Ground Rules for Your 999taka Account
DATA AND ACCOUNT CARE

How We Store and Protect Account Data

Your file holds what we need to run the account: name, mobile number, wallet details, session history and the messages you send us. We do not sell it. Inside the team, access is limited to staff settling a payment or answering your request, and each look at a record is logged. Ask for a change or a copy and we confirm it is you first, using a one-time code to your registered number, before anything is edited or sent out.

Cookies and sessions

Sign-in cookies keep you logged in on your own phone and expire when you sign out. Clear them on a shared device and the next person sees only the login screen, never your balance.

Account security

Every login goes through a one-time code to your registered number. We never ask for that code by phone or message, and nobody on our side needs your wallet PIN to settle anything.

How long records stay

Wallet references and session logs are kept as long as the rules where you live require and for the period our payment partners need to settle a claim. Older entries are removed after that.

Requesting a change

Write in with the field you want corrected, confirm the one-time code, and we update the file and send you the revised copy. Wallet changes follow the same path before any payout.

LEGAL CONTACT PATHS

Where to Send a Legal Request

A legal question travels faster when it reaches the right desk. Write from the email address registered on your account, put your account number in the subject line, and attach the wallet confirmation if a payment is the reason you are writing. Requests sent through the message thread on your account page stay tied to your file, so whoever picks it up second can see what was already asked and what we answered.

Written request by email Message our legal desk from the address on your account. Add your account number and, if money is involved, the wallet reference number, so the right record can be pulled without a back-and-forth.
Account message thread Log in and use the thread on your account page instead of a fresh email. The conversation stays inside your file, which matters when the same point comes back weeks later.
Payment proof When a transfer is questioned, attach the bKash, Nagad or Rocket confirmation message. The transaction ID on that SMS is the first thing our team traces against our own ledger.

Legal Questions, Answered Plainly

These are the points account holders raise with us most, answered the way we would answer them in a message thread: short, direct, and limited to what the terms actually say. If your situation is not covered, send the question in writing and we will reply against your file.

That depends on your local law. We serve Bangladesh and other regions where this kind of play is allowed, so check your own rules before sending money through bKash, Nagad or Rocket.

Message us from the email on your account and say what you need. We verify you with a one-time code first, then send the file to that same address, never to a new one.

Withdraw what is left to your own wallet before asking us to close it. Once shut, the profile cannot be reopened, and the closed-account clauses on this page keep applying.

Yes. Every new version carries the date it takes effect, and we post a short notice inside your account for changes that touch payments, verification or closure.

Update the wallet on your account page and confirm the new number with the one-time code. Withdrawals only go to a wallet we have verified in your own name.

The law that applies where you live comes first, and we follow it. Send the wallet reference and session details to our support team so the trail can be checked properly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.