Reference

What These Terms Mean for Your Account

These terms cover your 999taka account from the first OTP to the final withdrawal, with wallet rules, play rules and settlement rules sitting on one page.

Wallet rules in one placePlay and settlement clausesbKash, Nagad, Rocket contextChange notices in your accountAnswers on the record
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999taka What These Terms Mean for Your Account
DATA AND ACCESS

How We Hold Your Account Details

We hold a small set of things: your phone number, wallet reference, verification images and play history, kept for as long as the account is open and for the period afterwards that accounting rules require. Nothing is sold on. Cookies on the sign-in page keep your session alive and remember your language choice; clear them and you will sign in again with an OTP. That OTP lands on your registered number, so keep the SIM with you. To see what we hold, or to ask for a correction, message us from inside the account, where we confirm identity before anything is edited.

What we store Phone number, wallet reference, verification images and play history. They sit together so a support agent can see the full picture without asking you to repeat yourself.
Cookies we set Session and language cookies on the sign-in pages only. Clear them any time in your browser settings; the only cost is signing in again with a fresh OTP.
Keeping others out Your OTP goes to the number you registered with. Do not share it, and tell us the same day if that SIM is lost or replaced at the counter.
Asking for a change Want a copy of what we hold, or a correction to a wallet reference? Message us from the account and we verify you before a single field is edited.
REACHING OUR DESK

Reaching 999taka About These Terms

Questions about a clause are normal, and we would rather you ask than guess. Every account carries its own message thread, so anything you send stays attached to your record instead of disappearing into a general inbox. You can raise it from Dhaka or anywhere else in Bangladesh; the thread works the same. Quote the section number if you can, since it saves a reply. If the question is about money, keep your bKash, Nagad or Rocket transaction ID ready before you start typing.

Account message thread Open your account and tap Message Us. The thread keeps your history, so if you raise the same clause question twice you will not have to re-explain the background.
Payment follow-up Send the wallet name, the amount and the transaction ID in one message. A transfer that left your phone but has not reached the account wallet is the case we open first.
Changes in writing If you want a term query logged, ask through that same thread. We reply on the record and the reply stays attached to your account rather than an anonymous mailbox.

Questions About the Terms, Answered

The same handful of questions come up again and again, so we have written the short answers here instead of leaving you to hunt through clauses. Each one points back to the section that governs it, and if your situation is different, the message thread in your account is the place to put it.

Yes. The wallet section covers every method shown in the cashier, including Upay and bank transfer, and the same reference-matching and verification rules apply whichever rail you pick.

We replace the page and update the revision date shown on it. Anything touching your account wallet or a running promotion also goes into your account thread, so you see it before it affects you.

No. One account per person and per mobile number. If a duplicate is opened, we close or merge it, and any balance sitting on the extra account is handled under the same clause.

Only where the studio publishes them. Titles such as Desert Diamond Slots and Blackjack Livebets follow the provider's own rules, and we do not print a figure the provider does not show.

It sits under the sportsbook settlement section. BPL, IPL and international markets each carry published rules when you take them, and void or abandoned-match handling follows that text rather than a separate page.

Message us from your account with the section you are reading. We check it against the page and reply on the record. Where local law gives you another route, we point it out.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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